Complaint Resolution Policy

Kennesaw State University is committed to providing a high-quality educational environment and opportunities that are central to an academic community of learning, teaching, research, scholarship, and service. As such, the University strives to be alert to the needs of the University community by maintaining an environment in which appeals, grievances, and complaints are addressed in an expeditious, fair, and collegial manner. This policy provides an overview of some of the University’s processes in place for faculty, students, staff, and third parties to follow in seeking resolution of a formal complaint or grievance.  

Effective Date: 
Thursday, Feb 18 2016

Institutional Effectiveness Planning and Assessment Policy

Kennesaw State University strives to continuously improve the quality of all aspects of the institution by employing integrated and institution-wide research-based planning and evaluation processes that will ensure it is effectively accomplishing its mission. KSU’s vision and mission statements and its strategic plan serve as the blueprint for defining the fundamental criteria for assessing its institutional effectiveness. This policy defines the University’s institutional effectiveness model and its criteria that fulfill federal, regional, and state requirements and their associated reporting requirements.

Effective Date: 
Thursday, Jul 2 2015

Policy on University Policies

This policy establishes a uniform process by which Kennesaw State Univerity policy is created, authorized, and maintained.  Guidelines and format are provided for policy sponsors and writers in addition to a detailed chart that shows review and approval actions by shared governance bodies and University leadership.  

Effective Date: 
Wednesday, Jul 1 2015

Substantive Change Policy

Kennesaw State University (KSU) is responsible for compliance with the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) policy statement, Substantive Change for SACSCOC Accredited Institutions, as a condition of continued regional accreditation. SACSCOC defines substantive change as "a significant modification or expansion in the nature and scope of an accredited institution." Per its policy statement on substantive change, SACSCOC requires KSU to have a policy and procedure to "ensure that all substantive changes are reported to the Commission [SACSCOC] in a timely way." This policy outlines the types of substantive changes, appropriate actions for applying for the SACSCOC approval changes, and the roles and responsibilities of the University in applying this policy. The full list of substantive change types, the specific procedure to be used for each change, their respective approval/notification requirements, and their reporting timelines are listed in the Substantive Change for SACSCOC Accredited Institutions Policy Statement (

For more information about Substantive Change, please visit this KSU website: .

Effective Date: 
Monday, Jan 15 2018
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